[Resolved] Idea Cellular — Refund security money | |||
Hi Team, I am Abhishek Kashyap, My concern is, it has been 9 days since i have purchase the new post paid connection but it has not been activated so far. First three 3 to 5 days i got message on my currently using phone number is, there is an issue with address verification. without visiting the mentioned address they sent me this message. Next day I got message that Idea connection request has been cancelled. I talked to the girl who was processing all these. She told me you number has been activated, i told her i am not getting signal and the error message i am getting is like ""Sim card registration failed". She told me let me talk to the respective team and I will let you know, she did not call me back, when i tried to contact her, she did not pick the call. This process continued for three days. Contact person Email ID is: [protected]@gmail.com and Contact NO: [protected] yet, I am not able to use service. My New Connection No : [protected] Now I have purchased another new connection, so I do not want this to use idea this and I ased them to return my money back, they said, money can not be returned, it can be managed with, if your relative are using idea connection. I request you to look at this serious concern and take respective action. Thank You Abhishek Kashyap +91-[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
Dear Customer,
We wish to inform you that the service for your Idea number has already been activated. For your concern regarding security deposit, we would like to inform you that as we have cross checked your Idea account and found that there is no security amount updated. Thus we request you to forward us a screen-shot of the receipt of the security amount paid by you at the time of activation on our E-mail ID: [protected]@idea.adityabirla.com, for further course of action.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the service for your Idea number has already been activated. For your concern regarding security deposit, we would like to inform you that as we have cross checked your Idea account and found that there is no security amount updated. Thus we request you to forward us a screen-shot of the receipt of the security amount paid by you at the time of activation on our E-mail ID: [protected]@idea.adityabirla.com, for further course of action.
Thanks & Regards,
Customer Care, Idea Cellular
Hi Team,
I have cancelled the order and I have not receive my money back.
Please update the status.
Thank You
Abhishek Kashyap
I have cancelled the order and I have not receive my money back.
Please update the status.
Thank You
Abhishek Kashyap
I have attached the screen shot here.
Please find attachment.
Thank You
Abhishek Kashyap
+91-[protected]
Please find attachment.
Thank You
Abhishek Kashyap
+91-[protected]
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We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular