[Resolved] Idea Cellular — Reg my mobile no.- [protected] | |||
I have regular user of idea cellular my details are- Mobile no [protected] Name - kalyan subhra satpathi Dob[protected] I had recharge my idea number amounting rs 252 on 09.07.2016 and got an offer 2gb 3g internet for 28 days (the confirmation sms received from idea end alongwith benefit details) and accordingly, the same has been reflected in my account. as i have checked my account by dialing *125# (enclosed screen shot of the same) But unfortunately, while i have try to do the internet surfing, it will not work and for that from dt. 09.07.2016 to 16.07.2016 i am sending mails/had talk several times with idea customer care by dialing 198 and has been raised complain under service request number 1-[protected] at my end. but i am sorry to say that till date i have not received any positive response from idea nor received my refund. as and when i had discussed with their customer care executive in maximum cases, their started argument with me and given wrong information about my issue. as i was quite surprise when i got the information from a lady customer executive that the amount was forfeited, as you was done a wrong recharge. i can't imagine that a mobile company employee was telling like that to their customers. Hence, i am request you kindly look into this matter and please refund my amount at an earliest. Was this information helpful? | |||
Aug 31, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 18, 2016 Idea Cellular Customer Care's response Dear Customer, Sincere apologies from us. We have your contact details and we will get back to you shortly. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 19, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 19th July 2016, we wish to inform you that the matter is being followed up and our concern team will revert to you at the earliest. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 31, 2016 Idea Cellular Customer Care's response Dear Customer, We tried contacting you on your Idea number, but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved. Thanks & Regards, Customer Care, Idea Cellular | |||
 2 Comments | |||
Comments
Hi,
The above mentioned issue got resolved, as I got my refund amount from your end.
Thanks.
Kalyan
The above mentioned issue got resolved, as I got my refund amount from your end.
Thanks.
Kalyan
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I am sorry to draw your kind attention that till date, my above noted issue not yet resolved. As 11 days already being passed out of my 28 days validate of IDEA 3G pack. Now I wanted to know when you going to resolve my issue and when I am able to use my internet?? For your kind information that every day, unnecessary, I have spent lots of money for my daily internet usage.. May I know who will bear the extra cost.
However, I am requesting you all once again kindly resolved my issue by today eod or refund my amount at an earliest. I am feed up with Idea service..
Thanks,
Kalyan S Satpathi