Idea Cellular — Regarding Bill amount_[protected]

Address:

Meerut, Uttar Pradesh

Dear Team, On 12:04:50 pm 23 Sep 2015, Pradnya Pothar called me and explain about 3G GPRS pack, that you get 300 Mb data for 30 days in 100 Rs. So I agree with her and request to add this on my number [protected]. But i checked my unbilled amount on 25 sep 2015, its showing approx 800 Rs, so i called to Customer care and have conversation regarding this but he was unable to satisfied me so i request to remove this pack from my number [protected] because i can’t wait for more exceed bill amount, and it successfully removed. Then i talk to your executive in Idea office, Mangal pandey Nagar, Meerut. And he told to me when your bill generate then contact with Idea team. Now i got bill for last month and i found, 330.12 Rs charged for GPRS usage, and 286.72 Rs charged on Data pack pro-ration. But only 6.67 Rs charged for GPRS Core services instead of 100 Rs for 2 days use as per your customer care answer. May i know that when your executive called to me for this pack why she had not informed me regarding this type of terms and condition? When i paid 100 RS for 300 Mb data and it validate to 30 days then how my bill amount jump to 800 Rs within 2 days? And i used only 167 Mb data, so why i paid to 616.64 Rs instead of 100 Rs. I need to deactivate this GPRS pack because my unbilled amount was exceeded. And i used 167 Mb data so you charged 330.12 Rs then why have you charged 286.72 Rs.