[Resolved]  Idea Cellular — regarding customer representative and data pack

As i am using idea post paid plan with bearing number mob. No.[protected], last from 4 to 5 years, tariff plan of t99. But on 02/09/2017 i have got call from costumer representative from idea, as he has informed that the another which i am offering you in rs.199 rental with data of pack 3g 2gb/monthly and all india calling free, then i have agreed with his offer and said yes to change my plan. But after changing the plan till date i have got 3g data 1gb only instead of as he told 2gb. From day 3rd sep 2017 till date i am lodge the requiest on e-mail and on 198, til date they have not responding to me, i think they are making fraud with me. Please do the needfull to me.
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Oct 31, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2017
Idea Cellular Customer Care's response
Dear Customer,

We regret that you have to face this. We would like to inform you if you want to activate a add on pack you can visit nearest Idea store.

Regards,
Lakshmi.
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