[Resolved] Idea Cellular — Regarding data collapse

bhadra4785

from Kakinada, Andhra Pradesh

Address:	East Godavari, Andhra Pradesh, 533450
Website:	Data collapsation of rechages

Dear Sir/Madam,

This is to inform you that I recharged my Mobile number [protected] With RC197 on[protected] While using this plan I got so many messages . In that messages indicated that If you are recharge RC154 you will get more speed then I realised and rechareged with RC154 Then I lost all my previous data and I got benifit of RC154 only.

Because of your messages I lost RC197 so I request you Please activate my offer or give back my amount as a main balace.

Thanking you sir

Y.Veerabhadrarao

Mobile Number:[protected]

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Sep 7, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 21, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

May 22, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 22nd May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular