[Resolved]  Idea Cellular — regarding payment of postpaid connection...

Address:

Hyderabad, Andhra Pradesh

This is in reference to subject cited above regarding payment of postpaid mobile connection having account number:[protected]
In this regards, I wish narrate the situation as per follows;
The last bill paid on[protected] for the duration of 04-Sep-2017 to 03-Oct-2017, which was Rs. 253.13
I received Idea bill on 04-Dec-2017 for the duration of 04-Nov-2017 03-Dec-2017, which was Rs. 288.44
I lost my phone with SIM card on 4th December 2017 and immediately I contacted to customer service to stop the incoming and outgoing call service of sim card, Moreover they were noted the issue but the service continued (it seems). As, thereafter also, received the bills every month with added amount.
On Date, 04-Jan-2018 I have received a bill for the duration of 04-Dec-2017 03-Jan-2018, which is Rs. 387.41
On date, 04-Feb-2018 again I have received a bill for duration 04-Jan-2018 03-Feb-2018, which is Rs. 446.41
After this now I am not receiving any bills.
Herewith, I am sincerely stating that after losing my phone I contacted to customer care to stop services immediately. Thereafter, whenever I received call (Almost more than 10 times) from your call center regarding payment of due bills, every time I requested to stop incoming and outgoing call service, so I can deposit the due amount. Moreover they were noted the issue and asking to pay the bills.
I was ready to pay the bill received me on 04-Dec-2017 for the duration of 04-Nov-2017 03-Dec-2017, which was Rs. 288.44. (Which was my usage before losing the SIM).
However, in online system the above mentioned account is suspended and not allowing to pay the same.
On[protected], I have tried to deposit due balance amount, but online account[protected] is deactivated. The issue was already raised in Idea costumer care on[protected], where i got following response (Ref: No. I have escalated the issue, please make a note of your reference number- C[protected], Venkey, dated[protected]. However, the online account is not activated so far.
On 5-4-2018, I received legal notice, stating that, I have to pay Rs. 269.41 (Copy attached)
Kindly resolved the matter as early as possible.