[Resolved]  Idea Cellular — Regarding recycling of number

I piyush kalkote, was using idea prepaid number in india, 5 months back i have moved out of india, but for all the bank transactions, i gave the idea number only. Without prior intimation they stopped the services to the number, then we contacted idea office immediately through a friend, the store asked that number is still active, but you have to get new idea prepaid card for the same number and wait till it gets activated. As after said days the card was not activated friend of mine contacted the customer service again and they said that the card is recycled. Is this done without prior notice to the customer? Here all our bank transactions are stopped as we are out of india we can't change the number for transaction just by sitting here, because of this pathetic service, we are suffering a great loss. What if that number is assigned to somebody else and they got all our bank information? What if it is misused? Are idea officials gonna pay for that loss?
They should at least take that much efforts like other companys to send a message notifying that, "the services may be barred to this number due to non usage and to avoid that what action a user can take". We are facing very frustrating situation because of the negligence of idea's greatest service
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Aug 26, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
May 18, 2016
Idea Cellular Customer Care's response
Dear Pankajkumar2871,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 18, 2016
Idea Cellular Customer Care's response
Dear k.s.m. ganesh,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 18, 2016
Idea Cellular Customer Care's response
Dear geetharanivinod,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
May 18, 2016
Idea Cellular Customer Care's response
Dear geetharanivinod,

As per your telecon with our customer service associate on 18th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

This is fake company. .
It is not giving me answer my question.
Bad

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