Idea Cellular — Regarding wrong bill Generation /Billing discrepancy

Address:

Ghaziabad, Uttar Pradesh

Dear All, I am using IDEA GSM service on [protected]. I have put request for DATA pack removal in Month of Jan, 2015 which is not processed properly and when I saw Jan bill, I see other discrepancy in bill as well So I discussed the issue in detail with senior executive and asked me to raise concern again for data pack removal and billing discrepancy; he has ensured me it will be corrected or in any case if there is any error you can inform us after Fen Bill generation. Request Id: C1-[protected] Request Id: C1-[protected] I checked with customer care executive now and informed about same error in Feb Bill; he told, it is correct and can not modified. First I have asked for pack removal before next billing period but Idea executive did not processed. it has communicated again on Feb, 2 and I was told by senior executive that it will be deducted, internet was not being used meanwhile. I have mentioned record id to trace conversation. Second, if I go in more deep then I have asked to activate 1GB only, Idea people has activated for 2GB which has also verified during December conversation. Third, there was other billing discrepancy as well for which I raised concerns, has not addressed and answered to customer. Please look into this issue ..