[Resolved] Idea Cellular — rejecting my (mnp) port request every time | |||||
I raised a request of port to another network and had already submitted my advance payment of idea postpaid connection. After that, i received multiple calls from idea network for not change postpaid idea connection to another network. I refused their offer and strictly tell them that i've already made my mind to switch my cellular network. Also told them since a year, i'm not using this number after join jio. After a week, i got a message that my request of (Mnp) port is canceled due to payment pending. Again i went to idea outlet and asked them the reason then again they tried to retain me but i refused. They're doing the same thing again and again with me. I'm sending the port request and they're rejecting my request. And send me the bill of idea network which i'm not used since a year that's why i want to (Mnp) port this number from postpaid to prepaid. Another network is providing me a great deal with port and in prepaid. So, i want to move into that network. I don't want to pay bills of that network which i'm not using. Please look into this matter asap. Was this information helpful? | |||||
Nov 28, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Oct 28, 2018 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, please be informed that your concern has been raised under complaint no: C[protected], which is expected to be closed by 01/Nov/2018. Your patience & cooperation while we work on this, is much appreciated. Regards, Prajakta Verified Support Oct 28, 2018 Idea Cellular Customer Care's response Dear Customer, Please ignore the previous post. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. Regards, Prajakta | |||||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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