[Resolved]  Idea Cellular — rejecting my (mnp) port request every time

Address:Ghaziabad, Uttar Pradesh, 201014
Website:www.ideacellular.com

I raised a request of port to another network and had already submitted my advance payment of idea postpaid connection. After that, i received multiple calls from idea network for not change postpaid idea connection to another network. I refused their offer and strictly tell them that i've already made my mind to switch my cellular network. Also told them since a year, i'm not using this number after join jio. After a week, i got a message that my request of (Mnp) port is canceled due to payment pending. Again i went to idea outlet and asked them the reason then again they tried to retain me but i refused.
They're doing the same thing again and again with me. I'm sending the port request and they're rejecting my request. And send me the bill of idea network which i'm not used since a year that's why i want to (Mnp) port this number from postpaid to prepaid. Another network is providing me a great deal with port and in prepaid. So, i want to move into that network.
I don't want to pay bills of that network which i'm not using.
Please look into this matter asap.
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2018
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, please be informed that your concern has been raised under complaint no: C[protected], which is expected to be closed by 01/Nov/2018. Your patience & cooperation while we work on this, is much appreciated. 

Regards,
Prajakta
Verified Support
Oct 28, 2018
Idea Cellular Customer Care's response
Dear Customer,

Please ignore the previous post.

We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist. 

Regards,
Prajakta
Oct 29, 2018
Updated by rahul83
#Idea Cellular Customer Care, You can contact me now till 10 p.m.
Oct 30, 2018
Updated by rahul83
I'm not getting any call from Idea Cellular network yet for my issue.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information