[Resolved] Idea Cellular — repeated billing issue and not caring the customer requests | |||
This was an repeated repeated issue i am facing with idea cellular, last month idea cellular resolved the issues, again this month the same problem with my billing, i hope aditya birla doesn't care about the customers. The idea representatives are promising (Faltu) to get the connection. The idea office in rudrapur (Udham singh nagar) in sagad complex the representative name : mr. Honish mob: no - [protected], he is a so care less and i have contacted mr. Mayank from regional office, mob: [protected], he also said the problem will resolve with 24 hours, i have waited for 48 hours still no solution. I really embarrassed with the company people behaviour and the way they talk to the customer. I have requested for common bill for all three numbers, when the time of talking the connection idea has promised 20% discount on rental now the representative confirmed not possible. Last month given and this month what happened?? I request consumer form to take serious action against these fraudulent companies. Cheating the customers. Seshagiri rao [protected] Was this information helpful? | |||
Jun 16, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 04, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We request you to provide us the complete Idea store address where you've visited for your bill concern, along with your three numbers for which you've requested for the same to assist you further. Regards, Lavina Verified Support May 06, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you, that the three Idea contact numbers provided from your end including the store executives numbers aren't reflecting. Hence, we request you to provide us the details appropriately for further assistance. Regards, Lavina Verified Support May 08, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We've forwarded your concern to the respective team, our concerned team will get in touch with you for the same. Regards, Lavina Verified Support May 15, 2018 Idea Cellular Customer Care's response Dear Customer, We regret for the inconvenience caused. We would like to inform you, that your concern was forwarded to our respective team and they've communicated the resolution to you that your third number will be added within 4 to 5 days in your account for the billing concern. Also, you've confirmed that your concern has been rectified and you're satisfied with the resolution. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina | |||
 2 Comments | |||
Comments
Worst experience with idea, calling on my log book regarding payment due, great idea.people from idea have been calling to the numbers to or from that I have a due payment to them, was shocked to know that additional number on my ID, any issues with me call me, why to call others
Idea Cellular Customer Care's response, May 2, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number and customer care executive name and number from which you've received the calls to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number and customer care executive name and number from which you've received the calls to assist you further.
Regards,
Lavina
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Please check why it is getting deducted time and again. Amount gets deducted the next day I recharge the phone.
Awaiting for reply.
Thanks
Apologies for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with the deduction details to assist you further.
Regards,
Lavina