[Resolved] Idea Cellular — repeatedly money deducting my idea no inspire of dnd activated

shivamanjujrp

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500039

My idea no [protected], i activated dnd service after fedup with non reasonable many deductions from my balance.
Inspire of dnd active also i am still getting
Deduction from my balance.
I receive a job openings sms from 51998 which i never requested from my mobile and after some time one more sms from same no saying rs 5 charged for no reason.
When i contact idea c. Care they didn't respond properly and said i have activated some services which i never accessed from my no/mobile.

If you observe and check there are so many similar cases only in idea nos and not any other services.

From this one can definitely conclude idea is doing some scams and looting it's customers irrespective of dnd activation.

I request please look in to this issue and find the root cause from where this no (51998) operating so that my users will be benefitted.

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Jan 21, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Hitesh

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Comments

shivamanjujrp

from Hyderabad, Telangana

Dear Customer support team please can you once again cross check with the DND Service request of mine, it was not post 24hrs of deduction as i already activated one month back but still money was keep on deducting so i repeatedly trying to Activate DND service thinking that the service was not activated .