[Resolved] Idea Cellular — request to change: my postpaid sim from postpaid to prepaid of my account no.[protected]

avni1001

from Chennai, Tamil Nadu

Website:

[email protected], [email protected], [email protected]

Dear sir,

I am requesting to convert my above postpaid no. From postpaid plan to prepaid plan. Due to the very expensive plan, i don't want to avail this facility for long time.

In this respect, i want to final settlement of all dues.

Therefore please advice if possible than update me the full and final payments as the current dues after the security money adjustment.

If not possible, we have to go for its portability with the another service provider.

Please advise asap.

The above request has been generate by me through e mails on the such mail ids but the all given mails id are inactive to accept my mail.

Please advice.

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Sep 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we have informed you to clear the dues and re raise the request with regards to migration from postpaid to prepaid for the mentioned number. However, if you still face any issue please get back to us on 198 or 12345. Please refer to the given link to know about the nearest My Idea Store and documents need to be submitted https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=uttar-pradesh-east https://www.ideacellular.com/customer/prepaid/activations and inactive bill payment link is https://care.ideacellular.com/wps/portal/account/disconnected-number

Regards,
Prajakta