[Resolved]  Idea Cellular — requesting refund of excess amount paid to idea cellular postpaid no [protected] on january 2018 -reg

Sir., Ihave already complained at your end My complaint ID isID 1916559., I have paid rs 352/ towards the bill of IDEA [protected] on January 30 thro'SBI Credit card.Since the idea showroom persons told the amount was not received I have again paid Rs352 /tho' IOB Net banking on the same day, From the bank statements it came to know that both amount (352+352) was credited to idea cellular account.Iwant to refund the excess amount and wrote the authoriters by email on the following dates:March 1, 14, 15, 16, 17, 19, 21, 22, 23, 27, 30 and April 6, 7, 9, 12, 14, and 17, They asked me the bank statements after complaining in your fourm.Ihave sent the both bank statements to them .They asked me the opening password for SBI statement as they have not possible to open the statement. Ihave sent the password to them.AFTERthat no response from them .After complaining to your fourm again they asked the bank statement again.Again I sent.AGAIN they asked the SBI statement opening password Again I sent on 14April 2018 BUT no reply as on to day.They send only computer generated apology letter asking sorry for the inconveniance and thanks for writing to them every time.Hence I request you to solve the problem at earliest