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Idea Cellular

Idea Cellular — Sales Fraud

Address:New Delhi, Delhi, 110018
Website:www.ideacellular.com

Took a new Idea Connection after talking to Abhishek @ [protected] & [protected] two weeks back.

Promised to give me [protected] as number which he later refused and offered [protected].As I had no option left I accepted the other number for which Verification was supposed to happen.

Didnt get anyone to verify my details and received a sms that my verification was not successful. From the time I got this message Abhishek is not picking up my call.

Need to register it as a fraud on account of Abhishek and need to know what actions will be taken against him
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Comments

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

As per your telecon with our customer service associate on 30th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
Reply
The resolution given by customer care is simple . Sir we apologize please visit our branch submit address proof and it will be taken care of.

Please help me with someone higher than you in Idea as this is the most stupid resolution I can hear from anyone.

1. Why do I visit store for a verification that was supposed to be done at my home and has not been done yet.
2. Why is no action taken against sales rep who mis guided me and he is set free to fraud other IDEA customers in future.
3. Why was no verification done and it was marked as negatively closed for my address.

Hoping for better reply than copy paste or else I would need to take it above.
Reply
Am I missing out on a response
Reply

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