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Idea Cellular

Idea Cellular — Same plan got activated Twice because of IVR issue

Address:New Delhi, Delhi

Hi there, This is to inform you that I activated Rate cutter plan of 27rs on 15/07/15 over IVR while activating the plan on IVR it said press 1to activate the plan I followed the same. after pressing 1 I didn't get any confirmation it that usually get like your plan has been activated. so I disconnected the call. after five minutes I got two message for the same plan. here it is... Special recharge activated, Debited Rs. -27.00 PRP: Local 25p/30sec expiry12/08/2015 I got twice above Special recharge message. they have charged me twice. I called c/ service thought they will help me and refund my 27 rs. in spite of refunding they were arguing me. they were saying that you have pressed twice I made them understand why would I activate same service and I know I need to press 1 once why would I press twice. I want my 27rs back in my account because it was not my fault. kindly resolve the issue and refund me the same. Regards
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Comments

Dear Customer,

We understand your concern and deeply regret the inconvenience. Kindly share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
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this is my no. [protected]
kindly resolve this issue. I don't want to argue with anyone. give me a call and say that it was your mistake.
Reply
Dear Customer,

As per your telecon with our customer service associate on 22nd July 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that we have thoroughly checked your Idea account details and we were unable to find any wrong deduction from Idea account. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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