[Resolved]  Idea Cellular — security refund not received

Address:110081

I had ported out my number from idea in november first week and as per the customer care executive i was told i would receive my security refund after 60 days. I was sceptical if i would receive the refund or not as had ready a lot of complaints regarding not sending refund cheques to customers and my doubt came true, today on 22 feb its well over 100 days but i haven't received a penny! I have send countless emails to them but all in vain. The computered generated reply email says i would receive reply in 48 hours max but these crooks reply in around 7 days and that too absurd replies. They are trying to cover up their losses by eating customers security refund. Trying their best not to issue refund by harrassing customer. Kindly provide me my security refund or else i'm filling case in my local consumer court.
Was this information helpful?
No (0)
Yes (0)
Apr 4, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. As per our record, the security deposit amount has been adjusted on 16-Nov-2017 and the same is reflecting in your November month bill. Also, we've taken note of your feedback for further improvement of our services. For further clarification, we request you visit to the nearest My Idea Store.

Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=delhi-ncr

Regards,
Lavina
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information