[Resolved] Idea Cellular — security refund not received
M
mydigitalpark
from Noida, Uttar Pradesh
Address:
110081
I had ported out my number from idea in november first week and as per the customer care executive i was told i would receive my security refund after 60 days. I was sceptical if i would receive the refund or not as had ready a lot of complaints regarding not sending refund cheques to customers and my doubt came true, today on 22 feb its well over 100 days but i haven't received a penny! I have send countless emails to them but all in vain. The computered generated reply email says i would receive reply in 48 hours max but these crooks reply in around 7 days and that too absurd replies. They are trying to cover up their losses by eating customers security refund. Trying their best not to issue refund by harrassing customer. Kindly provide me my security refund or else i'm filling case in my local consumer court.
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Apr 4, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused. As per our record, the security deposit amount has been adjusted on 16-Nov-2017 and the same is reflecting in your November month bill. Also, we've taken note of your feedback for further improvement of our services. For further clarification, we request you visit to the nearest My Idea Store.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=delhi-ncr
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