Submit a Complaint
Mobile Service Providers
Idea Cellular

Idea Cellular — Sim inactive without any notice

Address:Hyderabad, Andhra Pradesh

On 31st January, I was using internet, suddenly internet was disconnected and within few minutes the signal changed to No Service .
I restarted my phone, took out the sim and put it again still the same thing.
On 1st Feb at 8am, called Idea customer care and they are saying that the SIM is inactive since I might have not used it for 30 days or due to external/internal damage. I told them till yesterday it was working fine, how come I am not using it or its damaged, those people dont have the answer and are stupid call center executives who dont listen to customer concern and keep on repeating the same sentence like a robot.
I have my balance and 3G recharge amount in that sim. Now they want me to visit customer care and again get a new sim and pay money to get the same number.
My idea mobile is [protected] and alternate number is [protected].
IDEA changes your life is the slogan and this is what it has changed.
I want the concerned authorities to check this and activate my sim with the same number.

Regards,
Moosa
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 
5 Comments

Related Idea Cellular reviews

[Resolved]Idea Cellular - Automatically get Caller Tune4[Resolved]Idea Cellular - no step to stop loss of card on sundays/holidays1[Resolved]Idea Cellular Ltd. - puk no.223[Resolved]Idea Cellular - Sim card registration failed after 1 month12[Resolved]Idea Cellular Ltd - Fraudulent postpaid bills6
View all 16713 Idea Cellular Reviews

Comments

Dear Customer,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Hi Idea Cellular,

I always keep my phone ON and you can call me anytime on it. I did not receive any call from you no idea how you are saying that you were not able to reach me?

My alternate number is [protected].

Please do call again anytime from 9am-11pm

Thanks,
Moosa
Reply
Hi Idea Cellular,

First let me know why was my sim made inactive without any valid reason and without any intimation?
I took the connection in the early week of January, and it was disconnected in the last week..any explanation for this?

Regards,
Moosa
Reply
Dear Customer,

We tried contacting you on your provided numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    View all 16713 Idea Cellular reviews & complaints
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information