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Idea Cellular

[Resolved]  Idea Cellular — Siphoning of recharge value

Address:Chhindwara, Madhya Pradesh

My sim no. [protected]. in last forth night, I have recharged more than 4 times aggregating to 1500/- atleast. Immediately after recharge balance vanish away. In last 6 days I have recharged thrice with latest recharge of Rs. 250/- today at 10.47 AM. In the afternoon when I rung somebody I got message of no balance. When I checked the balance by dialling 121 I surprised with the balance as being Rs. 0.02ps only. You are requested to look into the matter seriously and refund all recharge made in last 3 days atleast umder intimation to me. P. Tandia
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

As above.
Reply
Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for balance deduction has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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