[Resolved]  Idea Cellular — sms received of charge different from actual

Address:

Mumbai City, Maharashtra, 400052

Respected sir,
My name is mohan vaza, my number is [protected], i checked recharge scheme by dialling *121#, there was a unlimited l/n calls + 56 gb data valid for 56 days, for doing online recharge via phonepe i got a message from idea that your recharge of rs 404 was successful with unlimited l/n calls + 2gb data for 35 days, which i less then what was shown, so i called up to customer service and they said that my scheme is for 56 days with 56 gb data,
I just request idea to send actual sms of 56days scheme, because i dout that they will end this scheme in 35 days, which i feel is wrong doing with costomer.

I have one more complain, last month sometime i was not able to do normal call, even after hav something around rs20 in my account, it was like am calling my friend sometime it gets connected and sometimes it is showing you don't have sufficient balance, i was totally frustrated because wanted to do urgent call and was not able to do even after having balance, on contacting to customer service, they were not able to justify it saying it is technical problem