[Resolved] Idea Cellular — Started services on my number

sid1729

Address:	Rajkot, Gujarat, 360005
Website:	idea

Idea cellular has started unnecessary service in my number & charged Rs 15 from my a/c. I call customer care for the same & they told me that you have started service "Hello Tv 99" from net. I got message @ midnight. They sent me msg that if I want to stop the service you will have to send message "STOP" to 155223 before 5 days. I also send that message before 5 days. But on the next day morning they charged me Rs 30 for autorenew of my pack. Even before I have not requested him to start any kind of service in my number. I called customer care they told me that you have to call customer care for deactivation of your service instead of message. Total they have charged me Rs 45 though I have not asked him to start any service

Was this information helpful?

No (0)

Yes (0)

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience. In order to resolve the issue, we need you share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 02, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 2nd June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular