[Resolved] Idea Cellular — Stealing Customers Money without their Knowledge

Ajay Ganesh N

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600096

Idea number [protected]

My contact Number [protected]

Name : Ajay Ganesh N

I have been charged Rs.3.00 Multiple Times in the last 2 Days. I even complained this to the Appellate Team.

Even after speaking with them on the same day i have been charged 4 times Rs 3.00.

I have given this mobile to my grandmother to attend phone calls and Call us only on emergency.

If IDEA is stealing money like this. And if the balance gets to Rs 0.00. What will happen to my grandmother on emergency situations.

We are in the thought of recharging the mobile. If we are not aware of this situation and something went wrong, then who is responsible.

I am going to sue IDEA for this.

I am meeting consumer lawyer tomorrow, if IDEA dont respond on this.

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Oct 3, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Idea Cellular Customer Care's response Hi Ajay,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Yogesh

Verified Support

Sep 02, 2016

Idea Cellular Customer Care's response Hi Ajay,

We tried contacting you on your primary Idea number and alternate number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Yogesh

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Comments

aksingh_00255

from Satna, Madhya Pradesh

yahi problem to mere sath bhi hai dost. Bina mere koi request mobile number [protected] me jokes messege centre No.51998 se bhej diya jata hai aur Rs.3.00 deduct kar liya jata hai. Customer care No.198 se baat krne par unke dwara customer ko hi doshi kaha jata hai ki apne *123# dial kiya hai, jbki maine Idea number se kabhi *123# dial hi nhi kiya jata, unke dwara kewal yh sujhav diya jata hai ki 123452 / 123453 me dial kariye aapko deduction ki jankari mil jayegi, jb in number pe dial kiya jata hai to yhi sandesh sunne ko milta hai ki pichhle 03 dino ke record ke mutabik deduction ka record nhi paya gya. hm customer lut rhe hai. Meri samajh me yh nhi aa rha ki jb Idea Cellular wale Jokes nhi bhejhte, customer *123# dial nhi krta to beech me aisa kaun cheater baitha hua hai jo customer ke balance pe daka daal rha hai. iski complaint maine bhi (ID 1374291) consumer complaint forum me Date 07 September ko ki hai. Mujhe asha hai Honble forum hi kuchh action le sakta hai aur hm customer ko lutne se bcha sakta hai

aksingh_00255

from Satna, Madhya Pradesh

Idea Cellular dwara ki ja rahi unecessary deduction se mai bhi pareshan hu. jaisa ki maine 8 Sept.2016 ko apni problem uper likha tha, aaj bhi meri problem usee tarah hai koi nirakaran nhi hua. Idea Cellular dwara abhi bhi apne aap kabhi Jokes bheja jata hai kabhi animation link bhej kar Rs. 3.00 Jokes ke aur animation link ke Rs. 8.00 main balance se deduct kar liye jate hai. Idea Cellular me koi bhi sunne wala nhi hai, sirf customer ke balance me dakaiti dali jati hai.