[Resolved] Idea Cellular — technical issues

Akshay Ingale

from Gurgaon, Haryana

Address:

Pune, Maharashtra

Internet is not working!! I have some technical issues since last 4 days, and whenever i try to call idea customer services it end up with "all our customer care executives are busy" since 4 days. No one is even accepting or responding to call. My internet is not working -_-. If anyone from cafd reads this, plz call as mine call is totally ignored by idea

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Sep 23, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

Please follow the steps given below:

Idea Internet Settings
1. Tap Application icon.
2. Tap Settings.
3. Tap SIM card manager.
4. Tap Data service network.
5. Tap SIM (on which service is enabled).
6. Press Back key.
7. Tap More networks.
8. Tap Mobile networks.
9. Tap Mobile Data to make it enabled.
10. Tap Data roaming.
11. Tap OK.
12. Tap Access Point names.
13. Tap SIM (on which service is enabled).
14. Tap Plus icon to add New APN.
15. Tap Name.
16. Enter Idea Internet and tap OK.
17. Tap APN.
18. Enter internet and tap OK.
19. Ensure APN Protocol should be IPv4 or IPv4/IPv6 than Tap Options icon.
20. Tap Save.
21. Now account is created.

Still you face the issue write us back, we will help you.

Regards,
Neha L