[Resolved] Idea Cellular — termination of idea postpaid connection and false dues
O
Ojaswi Pratulya
from Malegaon, Maharashtra
Address:
403802
I, ojaswi pratulya, had an idea postpaid connection with number [protected] and i had requested termination of the connection in april 2018 after paying all the dues till that date. The service request number is c[protected]. I even got a call from their customer service desk and i confirmed that i do not wish to continue the service. After some time i started getting mails o[censored]npaid dues of rs 2655/- when i haven't even used it. From july i started getting calls threatening me of a legal recourse. Why should i pay for a service i have not used?
Please act in this matter at the earliest
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Sep 20, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
Idea Cellular Customer Care's response Dear Customer,
As per our recent communication, your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.
Regards,
Prajakta
Sep 03, 2018
Updated by Ojaswi Pratulya I haven't recieved any communication in this matter since our last talk on 20th August except for some lawyer threatening me of a legal proceeding, yet again. I also get daily sms on my phone asking me to pay the amount or face legal action.
I was told that some official would talk to me later but the call never came. I didn't receive any emails as well. So it is best that you tell your lawyer to stop sending such threatening mails until the problem is resolved.
Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.
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Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.
Regards,
Prajakta