[Resolved]  Idea Cellular — threatening calls & pathetic customer service

Address:

Mumbai City, Maharashtra, 410209

Hi,

I am an idea customer with mob no. (Xyz) which was a postpaid connection since more than 2-3 years. Last month i got my no. Converted to prepaid by going to a local idea store. I asked for my due amount at the store for which the person at the store told me to wait for the billing cycle after which the due amount will be intimated to me. Since then i never received any information about the same.

I received a call on 24/03/18 from your "legal department" saying that my bill for rs. 901/- is due and i need to pay it immediately. I told her that i am out and will be making the payment in sometime. She started screaming and asking me why the bill was not paid till date. I told her clearly that i would make the payments soon. She sent me a link for the same and asked me to make the payments in a threatening way. As i told before i was out and was unable to make the payment in the last 2 days.

Today i received msgs and calls from 10-12 people from my contact list saying that someone had called them asking for me and telling them that a notice is issued in my name and why was i not answering her calls and they were supposed to let me know that i have to speak to her immediately.

Let me inform you that i work in an organisation where mobile phones are not allowed so my mobile is at home and all these days she had been calling it was ringing at my home which i was not aware of. I leave for work at 8:00 am & am back home at 8:00pm. So by the time i get access to my phone there call centre is closed and when i tried calling them back no one was available.

I have a few questions which i request you to address.
1) how am i responsible for no intimation about the due amount from your end when i was clearly ready to pay off my due before converting my no. To prepaid connection?

2) i have a clear track record which you can also verify in your records in terms of settling my bill when i had a postpaid connection. So why this kind of a language was used by the so called "legal department" of yours which i am sure would be some outsourced recovery unit of yours. A language which no lawyer would ever use.

3) as per you if at all i am a defaulter, i believe the company should have issued a notice which is the deemed procedure. Why were the people in my contact list called to inform about the same? Was it done to build pressure on me to make the payment which i confirmed i would be making as soon as i am back home.

4) who gave "idea cellular" the right to share my contact list or call list nos to any one? Isn't the illegal? How can you share such a confidential information?

5) [protected], [protected], [protected], [protected], [protected], [protected], [protected] are few of the nos. I received call from. Do confirm if all these nos. Belong to your "legal department"?

I feel bad that i am still associated with your company as a customer since the term customer service does not exist in the mission and vision of your company. Its just a money minting business but don't forget that your company exists because you have customers and such pathetic service will make sure that your company will not be going a long way.