[Resolved] Idea Cellular — time wasting pre call announcement by idea cellular

Cquark

from Jodhpur, Rajasthan

Address:

Jaipur, Rajasthan, 302017

Idea plays 10 to 20 second long pre call announcement before connecting any call. I contacted Idea customer care regarding this, but they said we cannot deactivate it from our side. This announcement is very irritating and it wastes the time of consumers. This can cause some serious damage in emergency situations.

If the company do not take any action about this soon, then I am going to complain about this to TRAI or other higher authorities.

Regards,
- Unsatisfied Idea customer

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Jun 26, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 20, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our communication, you've confirmed that your concern with regards to pre call announcement has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina