[Resolved] Idea Cellular — trai blocked my number for promotional messages

hardik28

from Phaltan, Maharashtra

Address:

Nagpur, Maharashtra, 440002

My number is blocked from yesterday 29th june 2018. I did speak to customer care about this and they said my number ([protected]) is blocked for promotional messages by trai. But i didn't send any messages from this number. I also visited idea store for the above matter but they were unable to help me out. I am not a tele marketer and i did not send any marketing message. They have just blocked my number. Kindly help me out to get my number [protected] restored. Thanks in advance

- hardik shah, nagpur, maharashtra

Was this information helpful?

No (0)

Yes (0)

Aug 23, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, you have confirmed that your concern for number barring issue has been resolved and the mentioned number got activated as on 10/07/18. However, we have informed you that to process request with regards to migration, the age on network should be minimum 90 days.

Regards,
Neha