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Idea Cellular

[Resolved]  Idea Cellular — Trying to Contact your Call centre from Chennai

Address:Chennai, Tamil Nadu

Dear Sirs, I am a premium customer of Idea Cellular and paying almost Rs.3500 every month. I have two numbers with me. [protected] and [protected]. Recently I shifted from Pune to Chennai. I want to change the tariff plan. I first went to your website and tried to change the plan. But your website is not allowing me to do that. After that I called 12345, The agent at the other side told me This is only for TN and I have to call [protected]. Last 5 days I am trying to call that number. I go through all the IVR and finally when I wait for the Customer Care executive to reach, the call says your call has been put on hold. This continues for 3 - 4 times and then the call disconnects. Now I am unnecessary paying huge bills for no Use, I am not able to change my plan through your website, I am not able to contact your call centre. Please suggest what I should do?.
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your query. For further assistance, kindly contact our Idea customer care helpline or you can also write to us at ccare.[protected]@idea.adityabirla.com.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
My number is available now. You can call me now. My complaint is that I am not able to contact the customer care helpline and the solution that you are giving is to contact them.
Reply
Dear Customer,

As per your telecon with our customer service associate on 14th May 2014, we wish to affirm that your aforesaid concern has been discussed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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