[Resolved]  Idea Cellular — unable to make std call from my prepaid sim

Address:

Pune, Maharashtra, 411052

Hi

I have an idea prepaid connection and my mobile number is [protected]. I had an issue earlier where i could not make std calls, it was resolved when i called customer care. (This was 2-3 months back)

I'm facing same problem now and i could not make std calls again, i'm getting message saying "this facility is not available on your phone" (Please note i have sufficient balance to make a std calls) when i visited idea showroom near me, they suggested to contact customer care. When i called customer care they suggested to restart mobile even if i'm getting good network, i tried the same but still i'm getting same message. I requested your customer executive to transfer the call to someone senior but she refused by saying they will tell you the same thing and you guys charging for this advice which is ultimately of no use to me.

Please let me know do you have any other solution, other than changing the service provider.

Thanks,

Parag