[Resolved] Idea Cellular — Unacceptable data pack pro-ration charges.

sidsin

from Mathura, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 282005
Website:	ideacellular.com

I had i-plan 999 activated on my phone during the month of october-2016. My billing cycle starts on 7th of every month. On 31st october, i shuffled the features given on the pack according to my usage (Increased the number of internet packs by reducing sms packs). The bill received was for rs.7812 out of which rs.5119 was charged for data pack pro-ration. Now the pack is for 999 a month and any 'flexible' changes as allowed by idea should be amounting to more than the actual cost of the complete package.
Even if we count these minor changes as a new pack (Which i do not accept), i must be charged another rs.999 by this logic. However rs.5119 is beyond any form of reasoning.
I have multiple corporate connections from idea for my company. For this kind of service i shall consider surrendering these connections all at once for a better service provider.
Kindly resolve this problem asap.

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Jan 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Nov 25, 2016

Updated by sidsin I got a call from Mr.Dalbir in reference to my previous call to customer care regarding this problem.Such an arrogant and impolite person who is making matters worse.After a heated conversation with no result I asked him for the pro-ration rates to which he denied saying he cannot provide the same but i can get the itemized bill from the local idea store for this information which I received but there's absolutely no alphabet in the bill that could even describe the rates i'm looking for.

Verified Support

Nov 25, 2016

Idea Cellular Customer Care's response Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Nov 26, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate on 26th November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Abhijit

Nov 28, 2016

Updated by sidsin I got a call from Idea today asking me to pay 25% of the original bill of Rs.7812 as suggested by their higher authorities.Let me remind you Neither am I asking for a concession or discount nor Am I poor begging for a reduction in bill.What I need is proper justification of these pro-ration charges which should've be mentioned on your website on the page where this iPlan pack is selected along with a statement on the same page which says that my internet plan will be pro-rated without notice in case I flex or shuffle the features my iPlan Package in between the billing cycle.I've received numerous phone calls from different people asking me about the same problem again and again without a proper solution to it.Do not test your customer's patience especially mine.This is not going to hold good for you.

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther