[Resolved]  Idea Cellular — Unauthorised deduction of talk time balance

Website:

www.ideacellular.com

I got a message on 29th of august 2017, which said that "last call cost rs 120...", after which my talk time balance was deducted. On inquiring from customer service, i was told that the rs 120 deducted from my balance was because i ha made an international call. I would like to clarify, no such call was made by me.in fact this is the 3rd instance, that this has happened. Since my last 2 recharges, my talk time balance got deducted, without me making any calls or sending messages. The 1st time this happened, i was not sure how my talk time balance got deducted. The 2nd time this happened, i inquired from customer service, if any vas service was activated in my number, because of which my talk time balance was deducted. I was told that no vas was activated in my number. I would like a refund of the amount which has been deducted from my talk time balance, as i have not made any international call, for which my talk time balance has been deducted.