[Resolved]  Idea Cellular — unauthorized deduction of balance by idea cellular

Address:

Pune, Maharashtra

I am using an idea number [protected] and on 17/11/2017, i received a message that rs 5/- have been deducted from the account (For the reason best known to them).
Tried contacting the customer care multiple times on 12345 and 198 and always got to know that all their executives were busy and was asked to call later. Finally after 3 days of hard-work, i got the privilege of speaking with their customer care executive on 20/11/2017 and on inquiring about the balance deduction, was told that it had been deducted for using idea power.
Well, i had never used their idea power services or clicked on any link.in fact, the phone that i use for this number is a very basic one. This is an unethical practice by idea and i request them to refund the amount or i will be constrained to take further action.