[Resolved] Idea Cellular — unbilled amount exceeded
A
arora ekant
from Vikasnagar, Uttarakhand
Address:
Saharanpur, Uttar Pradesh, 247001
Website:
www.ideacellular.com
I have a idea postpaid connection. My unbilled amount is 951 shows. I have not used. It shows that my unbilled amount exceed my credit limit but i have not used that limit as i am very well know that i am not calling so much. I have called so many times to idea care and on 198 complaining center but they are not helping me to shot out this problem, they only saying due to server down problem we are unable to process your query but pay the unbilled amount, only after that idea will activate your outgoing. I request to you that please solve my problem and reduce my unbill amount. My mobile no. [protected] and email id - ekant[protected]@gmail.com
Thank you
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Jan 22, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2017
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused. As checked, you have been charged for plan, pack and usage and you have charged correctly for the same. The request has been initiated for credit limit and it has been fixed successfully.
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