Idea Cellular — Unbilled aount Charged | |||
Hi, I have delhi Postpaid Idea Number ([protected]). Yesterday morning i have check my unbilled amount was 15 rs. and my 999 IPLAN was activated on my phone. In Iplan they office IPACK which customer can use according to their need. yesterday afternoon i addon some idea 3G 135MB i pack, and havent change my plan, the plan was the same. yesterday evening i have recieved a sms that my unbilled amount is around 9500/- and my all services has been bared. I have called to customer care but after 1/2 hour of disscussion they said they dont have any info in system, and if i want service restored i need to pay unbilled amount. before add on my 3G 4GB plan was also activated event i havent fully consumed that also.. they have charged me for data which i have used and start as new plan from yesterday without any notification.. i believe they should adjust my previous data in should not start as new paln, because i havent change my plan i have only increase my add on pack. i believe you will help me to get it resolved, if it will not get resolved i will also filed compaint in TRAI and Consumer court also. This is totally cheating with the customer. Regards Vijay Verma [protected] Was this information helpful? | |||
|
Idea Cellular customer support has been notified about the posted complaint. | |||
 10 Comments | |||
Comments
Dear Customer Care,
I have just recieved a sms that my all services has been barred, there is nothing i have done... i have only use services which you have offered to all customers.
isn't it bad and poor service.
Really very disturbing.
Regards
Vijay Verma
I have just recieved a sms that my all services has been barred, there is nothing i have done... i have only use services which you have offered to all customers.
isn't it bad and poor service.
Really very disturbing.
Regards
Vijay Verma
Dear Customer,
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
it almost 3 days and i haven't received any call from idea, i have also complain on Idea Customer via email and received that they will contact me within 48 hours. Now its almost more then 48 hours i have register complaint and i have not received any communication from IDEA.
It's really a painful and poor example of service quality.
Please find below mail attached.
"> Date: Mon, 22 Jun 2015 19:41:20 +0530
> From: [protected]@idea.adityabirla.com
> Subject: FW: unbilled amount - [protected]
> To: [protected]@live.in
>
> Dear Customer,
>
> Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
>
> Kindly Note the Email Reference Id E1-[protected] for future correspondence.
>
> If you are an Idea customer, kindly mention your 10 digit Idea mobile number without any space and special characters in the subject line.
>
>
> You may also contact our Customer Care by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints.
>
>
>
> Thanks & Regards,
> Customer Service Team
> IDEA Cellular Limited
>
>
> "
Regards
Vijay Verma
91 [protected]
It's really a painful and poor example of service quality.
Please find below mail attached.
"> Date: Mon, 22 Jun 2015 19:41:20 +0530
> From: [protected]@idea.adityabirla.com
> Subject: FW: unbilled amount - [protected]
> To: [protected]@live.in
>
> Dear Customer,
>
> Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
>
> Kindly Note the Email Reference Id E1-[protected] for future correspondence.
>
> If you are an Idea customer, kindly mention your 10 digit Idea mobile number without any space and special characters in the subject line.
>
>
> You may also contact our Customer Care by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints.
>
>
>
> Thanks & Regards,
> Customer Service Team
> IDEA Cellular Limited
>
>
> "
Regards
Vijay Verma
91 [protected]
it almost 3 days and i haven't received any call from idea, i have also complain on Idea Customer via email and received that they will contact me within 48 hours. Now its almost more then 48 hours i have register complaint and i have not received any communication from IDEA.
It's really a painful and poor example of service quality.
Please find below mail attached.
"> Date: Mon, 22 Jun 2015 19:41:20 +0530
> From: [protected]@idea.adityabirla.com
> Subject: FW: unbilled amount - [protected]
> To: [protected]@live.in
>
> Dear Customer,
>
> Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
>
> Kindly Note the Email Reference Id E1-[protected] for future correspondence.
>
> If you are an Idea customer, kindly mention your 10 digit Idea mobile number without any space and special characters in the subject line.
>
>
> You may also contact our Customer Care by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints.
>
>
>
> Thanks & Regards,
> Customer Service Team
> IDEA Cellular Limited
>
>
> "
Regards
Vijay Verma
91 [protected]
It's really a painful and poor example of service quality.
Please find below mail attached.
"> Date: Mon, 22 Jun 2015 19:41:20 +0530
> From: [protected]@idea.adityabirla.com
> Subject: FW: unbilled amount - [protected]
> To: [protected]@live.in
>
> Dear Customer,
>
> Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
>
> Kindly Note the Email Reference Id E1-[protected] for future correspondence.
>
> If you are an Idea customer, kindly mention your 10 digit Idea mobile number without any space and special characters in the subject line.
>
>
> You may also contact our Customer Care by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints.
>
>
>
> Thanks & Regards,
> Customer Service Team
> IDEA Cellular Limited
>
>
> "
Regards
Vijay Verma
91 [protected]
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Could you please let me know how it has been charged correctly.
i have just add on few 3G packs and how can you start this as a fresh pack. and charge me for the data usages which was under my 4GB 3G Activated plan.
and let me know one thing suppose for example i have 2GB data plan for a month and i have use only 1GB and between a month if i need to add 1 GB more and i have found that 1 GB plan is avliable and i subscribe it.what you will do you add in 2GB+1GB or charge for previous 1 GB and start my plan fresh 1 GB. or give me total 3gb. in this example i should get 3GB and this is the correct way.
what you guys are doing if some add some add on pack you start whole pack as fresh and event not notify customer and doing cheating with him.
if still you guys think you did right i will file a complaint against this in consumer court and challenge your decision in court i have all your iplan advertisement and screenshot of when i select plan that there is no notification that you start it as a fresh paln.
Regards
Vijay Verma
+91 [protected]
i have just add on few 3G packs and how can you start this as a fresh pack. and charge me for the data usages which was under my 4GB 3G Activated plan.
and let me know one thing suppose for example i have 2GB data plan for a month and i have use only 1GB and between a month if i need to add 1 GB more and i have found that 1 GB plan is avliable and i subscribe it.what you will do you add in 2GB+1GB or charge for previous 1 GB and start my plan fresh 1 GB. or give me total 3gb. in this example i should get 3GB and this is the correct way.
what you guys are doing if some add some add on pack you start whole pack as fresh and event not notify customer and doing cheating with him.
if still you guys think you did right i will file a complaint against this in consumer court and challenge your decision in court i have all your iplan advertisement and screenshot of when i select plan that there is no notification that you start it as a fresh paln.
Regards
Vijay Verma
+91 [protected]
and also for your kind information i have already enough contacted to your customer care...who even cant reply a mail i believe you would like to have ref no.
Reference Id E1-[protected]
Reference Id E1-[protected]
As per below mail service was resotred but again today morning it has been barred again.
Really fraustating and pathetic services...
[protected][protected][protected][protected][protected][protected][protected]
From: appellate.[protected]@idea.Adityabirla.com
To: [protected]@live.In
Date: sat, 4 jul 2015 17:36:14 0530
Subject: dot complaint number dotel/e/2015/21397
Dear mr. Verma,
Greetings of the day!
With reference to your dot complaint number dotel/e/2015/21397, we would like to inform you that services of your idea mobile number [protected] has been restored with effect from july 4, 2015 and as earlier we discussed we can only clarify and rectify your billing after the bill generation.
We would request you please keep patience till your bill generation we appreciate your corporation with us.
We value your association with us and look forward to your continued patronage.
Regards,
Gurpreet singh
______________________________________
Idea cellular limited - delhi
Visit us at: www.Ideacellular.com
Really fraustating and pathetic services...
[protected][protected][protected][protected][protected][protected][protected]
From: appellate.[protected]@idea.Adityabirla.com
To: [protected]@live.In
Date: sat, 4 jul 2015 17:36:14 0530
Subject: dot complaint number dotel/e/2015/21397
Dear mr. Verma,
Greetings of the day!
With reference to your dot complaint number dotel/e/2015/21397, we would like to inform you that services of your idea mobile number [protected] has been restored with effect from july 4, 2015 and as earlier we discussed we can only clarify and rectify your billing after the bill generation.
We would request you please keep patience till your bill generation we appreciate your corporation with us.
We value your association with us and look forward to your continued patronage.
Regards,
Gurpreet singh
______________________________________
Idea cellular limited - delhi
Visit us at: www.Ideacellular.com
Hi,
The Bill has been generated for my mobile no. [protected] and "Charges on Data Pack Pro-ration #" has been charged 8234.00 INR.
In My plan there is already 5 GB Internet plan is activated and Before i have changed my plan 3 GB Internet was activated.
Why 8234.00 INR has been Charged for internet i have check my bill and i have only used around 3.5 GB internet.
Could you please check and let me know why it has been charged so high.
please look into this asap and let me know the reason, i will not pay a single extra amount untill it will not get resolved, it seems you have cheated charged me and if needed i will also go and take legal action as well.
Regards
Vijay Verma
91 [protected]
The Bill has been generated for my mobile no. [protected] and "Charges on Data Pack Pro-ration #" has been charged 8234.00 INR.
In My plan there is already 5 GB Internet plan is activated and Before i have changed my plan 3 GB Internet was activated.
Why 8234.00 INR has been Charged for internet i have check my bill and i have only used around 3.5 GB internet.
Could you please check and let me know why it has been charged so high.
please look into this asap and let me know the reason, i will not pay a single extra amount untill it will not get resolved, it seems you have cheated charged me and if needed i will also go and take legal action as well.
Regards
Vijay Verma
91 [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.
Thanks & Regards,
Customer Care, Idea Cellular