Idea Cellular — Unexpected deduction

Address:

Ujjain, Madhya Pradesh, 456001

This happened on 12th Jan 2016, [protected]. My net pack was expected to expire at 12 AM, 13th Jan, for which I turned on my data on 11.30 PM to use internet. It would have been merely 30-35 minutes when I closed my Internet to be surprised with a deduction of Rs. 465!! Later next morning I called the customer care number and asked him about details, following which he asked me to contact after 4 hours. Then on the morning of 14th Jan., I called up again, he heard my issue but seemed reluctant to sort it. He also said that it would cost me around 250 for using 1GB of data. Now, even if I have forgotten to close the Internet, How would the phone automatically use a enormous 1GB of data, especially when all the downloads are configured to happen only when connected to a WiFi. He agreed that 1 GB of data has not been used but didn't help upon the matter any further. When I asked him to refund, he simply said "That's not possible". When I asked him to file a complaint, he ignored - he avoided - he refused. I have all the call recordings, and my data usage. Please Respond [protected]@gmail.com