[Resolved] Idea Cellular — Unexpected loss of mobile data once again

hemsuman

from Gurgaon, Haryana

Address:

Ambala, Haryana

Sir/Madam,

Yesterday I complained for the unexpected loss of my whole 1GB Mobile Data before its expiry date ie.22/07/17, where I'v not browsed.
I was called, from the customer care office and told to check if there is any background App that is consuming the Data.
Sir/Madam, I got my mobile set (Micromex A 106 Unite2) checked by the mobile dealer cum repairer, but he told there is everything OK and no App is opened at the back.

Secondly, on 8th Feb'2017 I again recharged with Rs.156/- for 28 days for 1GB data, and strangely today ie. after two days my Mobile data is 100 MB.

Sir/Madam, I m really fedup of all these..From past three years I haven't faced any such problem..with same set and with no changes in settings.

I humbly request you to please please look into this matter and please refund my MBs.

Thanks
Suman Lata Bhatti

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Mar 17, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Idea Cellular Customer Care's response Hi Suman,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Regards,
Vishal

Verified Support

Feb 14, 2017

Idea Cellular Customer Care's response Hi Suman,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Naushad