[Resolved]  Idea Cellular — Unfair balance deduction. No support from Customer Care

Address:

Kaithal, Haryana

I want to request everyone please do not use idea connection for internet. They are a big cheater. Don't go after their advertisement "no ullu banawing". In fact they are making us "ulloo". I just purchased a new SIM card number [protected] from idea. I got 275mb 3G data and 100Rs talk time on recharge of 130Rs. After 1 week i found that my account balance is 0 Rs while it was Rs. 87.5 in morning and i did not make even a single call from this number. When i reached customer care they told me that i have used Internet for downloading that's why my balance deducted. When i checked my data balance, it was about 3.70 mb left in my account. Then again i spoke to their customer care representative. She told me very weird reason for balance deduction. She said that when you open multiple tabs on your computer/laptop then balance starts deducting from your main account instead of your data balance. After arguing a lot she agreed that they have deducted Rs16.50 extra from my account and added the same amount to my account balance. But what about the remaining 71 rupees. I don't know whether she was not aware of the fact or she was trained to say so. But ultimately i think there is predefine setting in their system if your data balance is low and you connect to Internet they will deduct all your main balance from your account. I again request to everyone please don't use idea Internet connection. Their service is very poor, Internet speed is dead slow and they cut your pockets by incorrect balance deductions. Thanks Ramesh Kumar