[Resolved]  Idea Cellular — unfair charges added in bill for number [protected] (account no.:[protected]

Address:

New Delhi, Delhi, 110009

I had a talk with customer care executive 3 times before changing my plan 499 to 999. He told me that pro-rata based amount will be charged in the bill (Plan 499) from 03.03.17 to 10.03.17 and for the remaining days pro-rata based will be charged in the bill (Plan 999) from 11.03.17 to 02.04.17 even then whole amount of 499 was added in the bill. Sms amount 40.00 was added extra too in this bill.
Moreover in the next month my incoming and outgoing service was stopped on 07.04.2017 and i was told by customer care executive that only 5 days amount bill be charged to you in the bill until and unless your service is activated. Even then 999 was charged in the bill.
Kindly sort out the issue.