[Resolved] Idea Cellular — unfair deduction & complaint not registered by customer care

Sanni Bambniya

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400061

Today morning i got a message on my phone number [protected] that my balance of ₹15 was deducted. When tried to log a complaint in idea customer care, the representative named yogita refused to take my complaint and when i asked her to transfer my call to any of her senior, she replied that non of her senior was available and she cannot take my complaint. When i asked her whether her team leader, team head, team supervisor, manager no one was available at 11am during day time in her office, she simply lied that no one was available.
If this is the kind of service idea company provides i would rather port out of the service.
Deduction for no reason and then no registering the complaint. And rude behavior of the representative. Is this your service?

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Feb 24, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We've informed you that you've been charged for game service for the given number. Hence, we request you to send SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset. For any further assistance, kindly contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lakshmi