[Resolved] Idea Cellular — Unmentioned extra charges in my bill

chaitali22

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra, 400053

I have activated a 250rs data pack i used it one day and after that unknowingly it got deactivated i also dropped a mail to your customer care service they didnt replied me and at the end they charged me for that data usage. after that i visited your galleries they told me that you have been charged accordingly to the pro database calculation .if they would notified me earlier i would have reactivated my pack. your service isj ust too worst and your just cheating your customers. Other operators are better than your they atleast mention their terms and conditions clearly they dont have any hidden policies like you.
i m going close all my idea connection its better to use other operator service than yours. your customer care people dont even give satisfactory reasons. really your service is going worst.

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May 19, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2016

Idea Cellular Customer Care's response Hi Chaitali,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Regards,
Paras

Verified Support

Sep 04, 2016

Idea Cellular Customer Care's response Hi Chaitali,

As per your telecon with our customer service associate on 4th Sept 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Sep 07, 2016

Updated by chaitali22 Any update on this?

Sep 08, 2016

Updated by chaitali22 Still i havent received a revised bill..
Pls let me know about the status??

Verified Support

Sep 09, 2016

Idea Cellular Customer Care's response Hi Chaitali,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Viral

Sep 13, 2016

Updated by chaitali22 Still no reply from your end for revised bill & my idea no is also disconnected.
Is this concern going to resolve.
My idea no has been disconnected from 13th September.
Please help me out to activate my no & revised bill.

Sep 19, 2016

Updated by chaitali22 Its not yet resolved..

Kindly update on this.