[Resolved]  Idea Cellular — unnecessary balance deduction by service 51998 and bad customer care support

It has been 5 or 6 times when i have been charged rupees 3 or maybe 5 by the services of 51998. I haven't touched the phone since the past 3 hours and there is no one in my room still the message says you used the service. When i talked to customer care the employee was very rude and was not listening to me at all. If i had used the service, why would i call the customer care?
Till now, 20 rupees have been deducted. I want no such balance deduction should take place in future otherwise i will have to switch the services to some other company.
Also, train your customer care executives to listen more, talk less and in a polite manner.
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Nov 4, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Sep 28, 2017
B N D P NAYAK's response
I have not used the number but i receive the bill ...please cancel the number ...
Verified Support
Oct 03, 2017
Idea Cellular Customer Care's response
Dear Customer,

We regret that you have to face this. As checked, while using internet wap service has been downloaded, so the charge are deducted accordingly.

Regards,
Lakshmi.
 
1 Comment

Comments

I have not used the number but have to pay the bill ...response to the queries are made in an insulting fashion and do not allow to cancel the number ...
Idea Cellular Customer Care's response, Oct 3, 2017
Verified Support
Dear Customer,

We regret that you have to face this. Please share Idea contact number, wherein problem persist. We shall get back to you at the earliest .

Regards,
Lakshmi.

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