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Idea Cellular

Idea Cellular — Unnecessary charges of gprs without notification all the time

Address:110084
Website:www.ideacellular.com

I am using two idea postpaid numbers of delhi circle linked with each other with the pack of 399 & 199 but always my bill came abovethan 1000. when i was checked on march april bill i found irregularity in gprs charges. i lso took some booster pack but beside all these i always found my bill with some huge amount of gprs usage while idea did not provide 3g service as it promise to give. in april bill i found 260 indian rupees add in my mobile no bill([protected]) but idea never care about customer resolution even they barred my service when they want without keeping in mind customer problam. i called up so many times to idea customer care but they did not resolve my problam till. iused both connection since 2011. they never convert my number in postpaid to prepaid also.
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Comments

Please do the needful
Reply
Very bad
Reply
Refund money as fast as possible
Reply
Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Yesterday i was reacharged for rs 198 on my idea... Recharge was not done but rs. 198 was debited from my account... Plz refund my money back to me...
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear bharatyog,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
My mobile has stolen from a function from Rampur, so block my idea no [protected], thanks
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear rahullove007,

We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

Thanks & Regards,
Customer Care, Idea Cellular
I sharukh shaikh user of Idea cellular services. The complaint is regarding the uninformed excess charges in my bill. This is happening from past 4 months.I am very unsatisfied with these kind of services i consider it as fraud.
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Shaikhsharukh,

We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular"
I'm using last 3 year to idea network for net.
But last 5-6 day in really net worst.
Some time 3g nerwork is gone.so, please solve this problem
[protected]
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Kushwaha Satish,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular Customer Care's response, May 10, 2016
Verified Support
Dear Kushwaha Satish,

As per your telecon with our customer service associate on 10th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
I put internet for my no but it's not accessing plz check my complaint
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Priya1712,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
How to check id proof
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Kiran Gunjal,

We request you to dial 12345 from your Idea mobile to reach our customer care helpline for further assistance. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
I recharge 294 idea 3G but idea not provide me 3G service.
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear yagvendra,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
I had lost m sim in 20/2/2016 so please block my sim. my sim number is [protected].
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear SAI krishnan e,

We are sorry to hear the loss of your SIM card. SIM deactivation requires validation of your details. We request you to contact nearest My Idea to block the SIM or contact customer care at 12345 from your other Idea Mobile or use link: http://www.ideacellular.com/customer-care/need-help/idea-office-locations to call customer care from non Idea mobile. You can also visit our website www.ideacellular.com or http://bit.ly/1nbfoqO to locate nearest My Idea.

Thanks & Regards,
Customer Care, Idea Cellular
You were unable to deliver the as you promised
Reply
My idea no.[protected] not available
Micro SIM card in ratnagiri idea care centre
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear fakira dubhalkar,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular Customer Care's response, May 10, 2016
Verified Support
Dear fakira dubhalkar,

As per your telecon with our customer service associate on 10th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear/sir,
My idea mobile number is [protected], I want call history list of last 3 year
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Dinesh Sarthi,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
Due to not getting voice offers on my Idea No. [protected], I am porting my Idea number to another network.
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear pankajjoshi86,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Idea Cellular Customer Care's response, May 10, 2016
Verified Support
Dear pankajjoshi86,

We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Ravish6388,

As per your telecon with our customer service associate on 9th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
I would like to make a complaint against one idea office which situated at kottayam...Can i...???
Reply
Idea Cellular Customer Care's response, May 9, 2016
Verified Support
Dear Tobin,

We understand your concern and regret the inconvenience. To assist you further, please share your Idea mobile number and alternate contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
I would like to make a complaint against one idea office which situated at kottayam...Can i...???
Reply
I would like to make a complaint against one idea office which situated at kottayam...Can i...???
Reply

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