[Resolved]  Idea Cellular — unnecessary sms charge

Address:Ludhiana, Punjab

hi this Ajay from Ludhiana my idea postpaid no is [protected] & iam using idea postpain service from long time but now the time, iam facing lot of harrashment from idea services, if you see in current case i recieved billing charge of month AUGEST 1800/- bill amount & i already paid 600/- earlier but now they charged me 1303/- for sms charge & internet & calling charge additional, i accept internet charge & calling charge which Mandatory but i did not send any sms in mont of AUGEST except 2 or 3 times sms charge to other no, but if you see they showing me bill in which i sent the lot of sms till 30th AUGEST on [protected] which already my another idea no, so how i can send the sms to my another idea no which already with me its a joke, i don, t know how its possible, Also note my idea another no is not working form 11th AUGEST. so pls hummbly request to you pls deduct my sms cost which i did not send last mont AUGEST. for regarding this issue i spoke to idea care center in chema chowk they told me you have to pay we don, t you sent the sms they have a record but i don, t have any dacument to proove my self that iam right. Regards Ajay [protected] [protected] .
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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