[Resolved] Idea Cellular — unresponsive customer service
A
Alok Basera
from Sonipat, Haryana
Address:
Gurgaon, Haryana, 122001
Got a call fm idea inquiring about network pblms. I told the lady there r network issue after i changed over to 4 g. Network gets lost internmently. I said it will b better if i port out. Upon this she said i[censored] want to port out then don't complain and port out. I chatted with customer care but they say they hav reg the complainant but even after 4 days and 3 chats i m at square one. This is the way they are treating their customers. Non responsiveness fm the company proves that they openly endorsed this attitude
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Sep 24, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2018
Idea Cellular Customer Care's response Dear Customer,
Apologies for the inconvenience caused and delay in responding to your concern. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist.
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