[Resolved] Idea Cellular — unsolicited balance deductions

Prathap Kshatriya

from Hyderabad, Telangana

Address:

500037

Even after several complaints and dnd registration, idea is looting people with small amounts like rs. 3 every now and then towards vas services on shortcode 51998. When asked, the customer support guys argue that i have requested for the service. But, i never requested for any such services and my mobile was under use at the said time. Aditya birla group is known for its quality services but looting their customers with these kind of cheap tricks is not acceptable. Please stop such unnecessarily billings and refund my amount. You can retrieve my number from the attached transactions screenshot.

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Mar 28, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the trouble caused. As per our records, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Neha