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Idea Cellular

[Resolved]  Idea Cellular — Unwanted activation of Video Talkies subscription

Address:Kolkata, West Bengal

Dear Sir, My Mobile No. is [protected]. I have taken the SIM card recently & suddenly I found the Video Talkies Subscription has been activated in my number without my request & Rs.35/- has been deducted from my main balance without my permission. I have already deactivated that unwanted service which was pushed to me forcefully. I request to refund Rs.35/- to my above mobile number immediately.
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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