[Resolved] Idea Cellular — Unwanted charges of rs 800

khharyani

from Mumbai, Maharashtra

Address:	411004
Website:	www.ideacellular.com

Idea company claim charges of rs 800 for internet usage for using facebook. But there is neither any application installed on phone nor having any facebook account so as to login from browser.in-spite of having wifi connection at home, usage of mobile data is very limited. They told that i had exceeded my data plan and henceforth charges of rs 800 are applied to me.
I mean what kind of service is this.
For the same, i registered 2 complaint at service center for which no response was generated from their side. Customer care complaint was then registered from which which they claim that they cannot help regarding that. Email complaint was thereafter registered which is ignored and now my idea number is deactivated from their side.

Was this information helpful?

No (0)

Yes (0)

Sep 24, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Idea Cellular Customer Care's response Hi khharyani,

We are working on your concern. We will get back to you with an update shortly.

Regards,
Raj

Verified Support

Aug 24, 2016

Idea Cellular Customer Care's response Hi khharyani,

As per your telecon with our customer service associate on 24th August 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Vishal