[Resolved] Idea Cellular — unwillingness to port out the idea number

Aadi Rajeev

from Delhi, Delhi

Address:

New Delhi, Delhi

I am an defence employee i got new assignment and moved out from madhya pradesh to other location were idea services were not good so i applied for number portability its about a month now inspite of visiting idea customer care and informing on telephone number is still not ported and charges are levied on me without even using facility. Whenever spoke to customer care they are asking reason for moving out of idea and false assurances. Idea services are causing harassment to the customer.

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Feb 6, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, when the request was raised for port out your outstanding amount wasn't cleared. However, we've received your payment which was pending also the same has been cleared. Kindly get back to us in future for further assistance.

Regards,
Lakshmi.