[Resolved] Idea Cellular — upc is not generating

cheenu23

from Delhi, Delhi

Address:

560067

Hi,

Complaint id: c[protected]
Complaint id: c[protected]
Complaint id: c[protected]

Since 16dec, 2019 i am trying to generate the upc from my idea number by sending port to 1900 but i am getting reply from 1901 that "upc cannot be generated as mobile number is not configured. Please contact your service provider for further assistance".
Screenshots are attached for your reference.

Since then i written complaints (Numbers mentioned above) but every time i talk to customer care they will always to wait 72 hours.

I have already being struggling with bad service by idea on quality of network availability and also addressing customer request.

I hope you will get my mobile number from complaint id. I cannot give alternate number as it will be open to everyone here.

Request you to resolve as soon as possible.

+2 photos

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Feb 11, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2020

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update.

Regards,
Prajakta