Idea Cellular — URGENT: inconvenience caused in sim activation

Address:

Mumbai City, Maharashtra, 400072

Hello Team, This mail is to express the DISAPOINTMENT against the false commitment done by your executive again and again leading to huge inconvenience caused to me. And being lawyer, i would not tolerate this at all. The new connection ([protected]) was taken on 17th November and all documents were submitted by 18th November(Wednesday) 5:15pm along with Rs 600/-. It Was committed that by your executive with the phone number:[protected], that the connection would be activated by Friday(20th Nov) after address verification is done. But none of the executive turned up for address verification on that day. When i called back to your representative, again same commitment was given that -" He will surely come on Saturday(21st Nov) in any case". And as expected no one turned up. Since i informed before hand that we have half day on Saturday but just for the address verification, we waited till 7 in office. And the fooling process went on and on. When i asked i dont need the new connection, please refund my money, another false commitment that it would be done on Monday(23.11.2014) in any case. and as expected nothing happened. and Moreover we were replied with a message that the verification guy tried to call us, but we didn't receive wherein, we were available till 8:30 in office. And now it is tuesday(24.22.2105). Is Idea company in business of fooling customers these days? If this is the scenario and the company is no more in a process to activate my sim, please refund my money and i will put this mail on social media as well by today eve. No proper response is being given, and now your executive has started ignoring my phone. Kindly check all the recordings and respond to me at the earliest. Hope this mail would be reverted on priority. Regards, Sujeet madhogaria