[Resolved] Idea Cellular — vague internet charges

umesh2518

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat

Hello, My name is umesh and I am prime customer of Idea since last five years. I have changed my post paid plan from 23sep.It is PSB imperium 1.1(1085) according to this plan I have a 500MB free 3G data. When I got my bill on 20 Oct, I found that I have only used 488MB. These data is under the 500 MB till in my bill it has charged of RS 1781/ for this usage. I could not understand. How it is possible? Please remove these charges and generate a new bill without these charges. I have also contact customer care service on phone but no one is giving a perfect reply. My bill due date is 05/11/2014 So, please solve the matter as early as possible.

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Aug 14, 2020

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number for further assistance. You can also visit our website, www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular